12-10-08 ME
I have been Getting MozyServerError 6 for at least a week or more I have tried Uninstalling Mozy.
I have Tried Clearing all of the tempfolders on my computer I have tried removing all entrys in the registry referring to mozy (this was done before reinstalling mozy) It encodes about 80mbs and thens sits and says communication with servers, I have left it alone for a full day , and no further back up happens I have Windows Vista I have tried disabling firewall, no difference I have tried direct connection to internet no router in between.
I have tried disabling antivirus software. All of the things I have tried I reboot and then test after a cold start.
Please help
RESPONSE
12-23-08 from Randy Burke at MOZY
Is this a new install?
From the look of the log, you may need to uninstall mozy then right click on the installer and select run as Admin
Department: MozyHome – Windows
Priority: Low
*******************************************love the LOW RATING makes me feel so special
Status: Assigned
*******************************************WAIT did he just ask me to uninstall and reinstall guess what I sent them meant nothing.BUT OKAY ill bite I did what he said about uninstalling and installing as admin (even thought that’s how I always had done it.)
Much More Click more to get the rest
12-27-08——FROM ME see I gave it four days to resolve itself
Still continues to give mozyerror6 even after a complete removal and install with the right click giving full admin privelages I have let it run continues and same thing it encodes 80mb of data and then never connects to server, all firewalls and antivirus are turned off.HELP
12-29-08 6:42am From Randy Burke at Mozy
Can you send me the log from the new install?
12-29-08 7:12 am From ME
This is the latest one, (attached the latest mozy.log)
12-29-08 8:41 am from randy burke at mozy
right click on my computer and select manage then service and application the services and look for mozy, right click on it and set it to automatic
********************************************I do this and it is already set that way
12-29-08 3:49pm From me to Mozy (the problem is still continuing)
I have found “mozyhomebackup service” in the services menu and it was already in the automatic setting and shows that it is started.
12-30-08 7:24am From Randy Burke at Mozy
Then we need to reinstall the filter,
go to C:\Program Files\MozyHome
right click on mozy.inf ( it may just say mozy and the icon looks like a notepad with a gear on it) select install
you may need to reboot after that
12-30-08 12:06pm I do as he suggests and give it a couple of hours to run but the mozyservererror6 account in use is still the problem.I then respond and attach the latest mozy.log again.
Have tried the right click and install of the mozy.inf and it still comes back (mozyservererror6 account in use) attaching latest mozy.log and a pic of what I see on the mozy status screen,it sits like that for up to 2 hours and then gives the mozyservererror6 message.
I did check to see if I could ping r-1.mozy.data.ut2.berkeleydata.com
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\M>ping r-1.mozy.data.ut2.berkeleydata.com
Pinging wc-data-ut2.berkeleydata.com [70.99.190.40] with 32 bytes of data:
Reply from 70.99.190.40: bytes=32 time=90ms TTL=42 Reply from 70.99.190.40: bytes=32 time=82ms TTL=42 Reply from 70.99.190.40: bytes=32 time=82ms TTL=42 Reply from 70.99.190.40: bytes=32 time=80ms TTL=42
Ping statistics for 70.99.190.40:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds:
Minimum = 80ms, Maximum = 90ms, Average = 83ms
12-30-08 1:18 pm From Randy Burke at mozy
Ok, it looks like the manifest is messed up on our side, I am having it fixed as we speak.
*****************************************NOW LET ME GET THIS STRAIGHT WHY WASN’T THIS CHECKED SOONER IN THIS WHOLE DIALOGE
1-2-09 From Me 7:55am I waited almost 3 days and then turn on mozy again GUESS what SAME PROBLEM
I Send email to randy
Still going on here is the latest mozy.log
1-2-09 from randy 8:30
delete C:\Program Files\MozyPro\Data\state.dat and restart
1-2-09 OKAY (ill do that THOUGHT IT WAS ON MOZY side but okay again just gonna do as he says its his system)
1-9-09 1:27pm I waited another 7 days just in case STILL NOT WORKING SO I SEND email to randy
Dear Randy
Still having the same issue it has yet to go away please help Attaching lattest mozy.log Still Mozy Server Error 6
1-12-09 from randy at mozy
Sometimes Windows will report that a network connection is not being detected, when there really is. To correct this, go to the “Options” tab in the Mozy configuration menu (right-click the Mozy icon in the system tray, and select “Configure”), and select “Attempt automatic backups even if network connection is not detected.” This should resolve the problem and backups should resume as scheduled.
********************************What the hell did he not read my email.. I said I was still getting mozyservererror6 not mozyconnection error 1 ( I was getting that but that was because I had disconnected the internet during the day but that was not the problem I was asking him about)
1-12-09 6:58 so I do as he says anyways again his system he should know
1-12-09 7:58 from me to randy
You do realize that my concern that my trouble is with MoZYserverError 6 account in use, and not conectionerror1 no internet connection, I have done as you have suggested but the problem is still there MOZYSERVER ERROR 6
MOZYSERVERERor6
*****************************RANDY has not responded back since then 8 days and counting
1-14-09 I was vocal on twitter.com about my troubles with mozy and was contacted by @mozybackup and he said that I got it, I passed it along to support, hopefully you’ll be hearing from someone shortly.
Mozy Online Backup / mozybackup
1-16 2:22pm still no response from whom ever @mozybackup was going to have contact me so I sent another email to randy
Dear Randy
Still not working (attached another mozy.log file)
1-18 8:08 am I decided I am gonna try luck with different technician
So I email support@mozy.com to see what I get
Dear Support I have been getting
Mozyservererror6 for over a month and half Please Help
I have been getting mozyservererror for over a month and half Please help attached is the latest mozy.log
.
.
.
1-20 3:18 pm No resonse so I send another email to support@mozy.com
This time I let them know its been two months (really it could have been longer the last time I know for sure it was working was 11-10)
YEAH I get a response with in an hour 4:01
From your email, I understand the issue is you are unable to backup data.
In order to help me understand the issue better, I would really appreciate if you could send me the error number, error message and the following details:
1.Are you trying to do manual back up or scheduled backup?
If you are running scheduled back up there are many changes of you getting this server error 6 and if you are do scheduled back up change thime you have selected EG:-(if it is at 5:00 change it to 5:07 or 5:08 )
Thank you for your cooperation and time. If you have any concerns or questions, please feel free to let me know.
I look forward to hear from you.
Thanks for using Mozy Support!
Best Regards,
REMOVED HIS NAME BECAUSE HE HAS IS SHOWING A BETTER LEVEL THAN RANDY
I have tried his suggestion but still am getting server error 6 I will be giving this new tech till the end of the month to get this resolved or I will be cancelling.